Refund policy

At EcoManiac Vintage, we value your trust and strive to provide a smooth and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy below explains how returns and refunds are handled in a clear and straightforward manner.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Return requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, where applicable.
  • All original parts, accessories, and included materials must be returned with the item.
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

Items that do not meet these requirements may not be eligible for a return.

Items Not Eligible for Return

We cannot accept returns for the following:

  • Items that have been used, altered, damaged, or misused after delivery.
  • Items returned without their original packaging, parts, or included accessories, where applicable.
  • Personalized or customized items, unless they arrive damaged or defective.
  • Items returned outside the 30-day return period.
  • Items that are otherwise marked as final sale or non-returnable at the time of purchase.

Return Method and Fees

All approved returns must be sent by mail following the return instructions provided by our customer support team.

  • Return Shipping: Free of charge for approved returns.
  • Restocking Fee: None.
  • Handling Fee: None.

No additional charges will be deducted from approved refunds.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer support team with your order number and reason for the return.
  2. Wait for return authorization and follow the instructions provided by our team.
  3. Securely pack the item in its original packaging, where available, to help prevent damage during return shipping.
  4. Ship the package using the return instructions provided by our customer support team.

Returns that are unauthorized or improperly packaged may not be accepted.

Exchanges

At this time, EcoManiac Vintage does not offer direct exchanges.

If you would like a different item, size, style, or variation, please return the original item for a refund and place a new order after your return has been approved.

Refund Processing

After your return is received and inspected:

  • Refunds are processed within 7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • A confirmation email will be sent once your refund has been processed.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

If you do not receive your refund within the expected timeframe, please contact our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives and keep the original packaging until you are satisfied that everything is intact.

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us resolve your request as quickly as possible, please include clear photos of:

  • The item received.
  • The original packaging, if available.
  • The shipping label.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, replacement item, or full refund, depending on the circumstances.

Order Cancellation Policy

Orders may be cancelled before 3:00 PM Eastern Time (ET) on the same business day they are placed, provided the order has not already been processed or shipped.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the return process outlined above.

Contact Information

Shop Name: EcoManiac Vintage
Phone: +1 438-299-4812
Email: info@ecomaniacvintage.shop
Address: 223 Plaza Dr, Monroe, GA 30655

Opening Hours:
Monday – Saturday: 10 AM–5 PM
Sunday: 12 PM–5 PM

Time Zone: (GMT-05:00) EST

Response time: We will respond within 24 hours.